ImageBase Technology have three main services - training, installations, and
maintenance.
Training: ImageBase offers
comprehensive training for all purchases of its standard software. Training for
ImageBase packages such as
Photophone and
CrimeBase typically includes on-site half
day training with support materials including an interactive CD-ROM for user
reference once training is complete. Usually the training is in small groups of
up to 8 people and is coordinated to coincide with the installation of the
software ensuring expertise is on hand every step of the way for the customer.
Installation: ImageBase provide on and off site installations and the service
usually applies to systems requiring connection and configuration of
peripherals such as modems, scanners, video cameras etc.
Maintenance - Our records indicate that support, if required, is usually
requested within the month after purchase. All ImageBase clients are therefore
entitled to 30 days free technical support. After 30 days free support
additional software support can be purchased for only £399.00 per license/annum
for Photophone, or for 12.5% of software cost for other ImageBase applications.
Additional, alternative ImageBase software support licenses can be purchased at
£99.00 per license/annum.
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